Principle
These are digital products, delivered immediately and impossible to return. That does not mean refunds are never available. We refund where the product failed, where you were charged in error, or where the law where you live gives you a right to cancel. We do not refund simply because a product did not produce trading profits — no product we sell claims to.
We will refund
- Duplicate payments — charged twice for the same order.
- Unauthorised transactions — verified as not made by the account holder.
- Failed delivery — your download never became available and we could not fix it.
- Corrupted or unusable files — a replacement does not resolve it.
- Technical defects — the product does not perform the functions described on its page and we cannot correct it.
- Compatibility we stated wrongly — the page listed a platform it does not support.
- Accidental purchase — reported within 24 hours, nothing downloaded, no licence activated.
We normally will not refund
- Change of mind after download or licence activation, except where local consumer law provides otherwise.
- Dissatisfaction with trading outcomes.
- Your platform, broker or device not meeting the stated requirements.
- Accounts where files or licence keys have been shared or redistributed.
Statutory rights
Some jurisdictions give consumers a cooling-off right for digital content which can be waived when you agree to immediate delivery. Where such a right applies to you and has not been validly waived, it takes precedence. This policy never reduces rights you hold under mandatory consumer law.
How to request one
- Email us from the address on your order within 14 days of purchase, or within the warranty period for a defect.
- Include your order number, the product name, and a description of the problem.
- For technical issues let support attempt a fix first — most reported faults are installation problems we can resolve the same day.
- We acknowledge within 2 business days and decide within 7.
Processing
Approved refunds go back to the original payment method: typically 5–7 business days for UPI and Razorpay, 5–10 for cards, 3–5 for PayPal. Partial refunds are possible where only some items in an order qualify.
Effect on access
When a refund is issued the associated download access is revoked and any licence key is suspended.
Chargebacks
Please contact us before raising a chargeback — it is faster for both of us.